F.A.Q. (Frequently Asked Questions)

Q: How can I pay for my purchases?

A: Please visit the section on How to Order, for an explanation of ways that we can receive payment and orders. We accept all major credit cards and all new products come with a 60 day money-back guarantee!

Q: What are your sales terms & product guarantee?

A: Click here to read our terms & guarantee policy.

Q: I need to return a product that I have purchased in the last 60 days. What do I do?

A: Please contact Prime Concepts at 1-800-946-7804 or 316-942-1111 or click here go to our product refund form.

Q: I am just starting out in Network Marketing. What products do you recommend?

A: There are several really great programs to help you get your MLM business up and running. Check out Randy Gage's audio program "Duplication Nation ." We also recommend Randy Gage's book "How to Build a Multi-Level Money Machine." All of these resources are designed with the beginning MLM'er in mind.

Q: How do I subscribe to the Ezine, and how often do I receive the FREE Ezine?

A: The Ezine is sent out bi-monthly. Click here to subscribe or unsubscribe. It is a double "OPT-IN ONLY" list. This means you will get a confirmation email in your inbox and you must select REPLY to confirm your subscription or to be removed from the list. This happens automatically and we never rent, trade or SPAM our list of subscribers.

Q: I am concerned that you will disclose my name and email address to parties that I do not wish to receive communications from.

A: We have a strict NO SPAM policy and we respect your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, e-mail address, and telephone number. Click here to read our full privacy policy.

Q: I am getting shopping cart errors. What do I do?

A: It could be your internet firewall, settings, or high volume traffic on the site, so please try again in a couple of minutes or call us at 1-800-432-4243 or (316) 942-1111.

Q: What is the difference between VHS-NTSC and PAL video formats?

A: VHS-NTSC video format is used mostly in the United States, other countries in North America, Japan and Taiwan. PAL video format is used across most of Europe, Australia and New Zealand.

Q: Do you ship orders internationally?

A: If you live in Cuba, Iran, Iraq, Libya, and North Korea, we can not guarantee that you will receive packages from the United States due to regulations beyond our control. We recommend that you do not order products that need to be shipped. Please visit our MP3 website to purchase your audio programs in MP3 downloadable format.

If you have other questions, please use our contact form, or call us at
1-800-946-7804 or (316) 942-1111.