Product Refund Request Form

60 day money back guarantee!To take advantage of our return policy, please complete the form below. After we receive your complete request, we will process the refund and our Customer Service Manager will contact you with the confirmation of your refund.

Prime Concepts Group Return Policy

60-day money back guarantee on all NEW ITEMS. All items sold are NEW unless sold through our Scratch-N-Dent sales area which are sold "as is" at a deep discount. Please contact us within 60 days of your invoice date if, for any reason, you are not 100% satisfied with any product you have received from us. Product must be in re-sellable condition. All items are guaranteed to be delivered as described in our catalogs and websites. We reserve the right to charge a restocking fee of up to 25%. Returns for refunds do not include shipping fees.

Please contact us at 1-800-946-7804 or (316) 942-1111 with any questions regarding your return.

NOTE: We ask that you complete the form, since it will make it easier for our staff to track your request and process the refund in a timely manner.


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