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Prime Concepts Group Return Policy:
60-day money back guarantee on all NEW ITEMS. All items sold
are NEW unless sold through our Scratch-N-Dent sales area
which are sold "as is" at a deep discount. Please
contact us within 60 days of your invoice date if, for any
reason, you are not 100% satisfied with any product you have
received from us.
Product must be in re-sellable condition.
All items are guaranteed to be delivered as described in our
catalogs and websites. We reserve the right to charge a restocking
fee of up to 25%. Returns for refunds do not include
shipping fees. Customer Service USA 1-800-946-7804 or Internationally
at 316-942-1111.To take advantage of our return policy, please
complete the form below. After we receive your complete request,
we will process the refund and Cyndy, our Customer Service
Manager will contact you with the confirmation of your refund.
NOTE: We ask that you complete the form, since it will
make it easier for our staff to track your request and process
the refund ina timely manner. (* denotes required
field)
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