Sales and Return Terms

Our 100% Guarantee:
60 day money back guarantee on all NEW ITEMS. All Items sold on this site are NEW unless sold through our Scratch-N-Dent sales area which are sold "as is" at a deep discount. Please contact us within 60 days of your invoice date if, for any reason, you are not 100% satisfied with any product you have received from us. Product must be in re-sellable condition. All items are guaranteed to be delivered as described in our catalogs and web sites. We reserve the right to charge a restocking fee of up to 25% for products not returned in re-sellable condition or if these policy terms are followed. Refunds do not include shipping fees. Customer Service USA 1-800-946-7804 or Internationally at (316) 942-1111

Sales Terms:
Prime Concepts Group, Inc., accepts all major credit cards, money orders, personal and e-checks and bank debit cards. We accept orders by secure Internet shopping online, fax, phone or mail. Place your order today with confidence!

F.A.Q. (Frequently Asked Questions & Answers)
Click here to view the F.A.Q. page or Contact us with any questions. We're glad to help!

Securely Online:
To see more detailed descriptions of our products, please use the links of the "Resource Store" section in the left column. Products may be ordered directly from their description pages. Simply change the quantity boxes to indicate your order and click "Add to Cart". Please note, NOTHING is final until checkout - quantities can be changed inside of shopping cart. Products can be added or removed until you choose to check out at any time.
(Note the secure page lock only is active when you go to check out page.)

Prime Concepts Group, Inc.
Attn: NMTimes Sales Department
1807 S. Eisenhower St.
Wichita, KS 67209-2810 USA

1-800-946-7804 or (316) 942-1111
Fax number: (316) 942-5313

If you have any questions regarding your return or problems purchasing items, please contact us.